Your information.

Last updated 1 September 2026

The short version

We collect what you give us — your name, your email address, and whatever you choose to tell us about the room you need to hold. We use it to reply to you and to coach you. We do not sell it, we do not advertise to you, and this website does not track you.

The one thing worth reading properly is the section on recorded sessions, because the course records you on purpose.

Who is responsible

Henley Consulting Ltd is the data controller for Hold the Room. That means we decide what is collected and why, and we are accountable for it.

Henley Consulting Ltd, 1 Kings Avenue, London N21 3NA, United Kingdom.
Email john@henleyconsult.com.

4What Digital builds and runs our website and coaching platform on our instructions. They act as our processor, not on their own account.

What we collect, and why

When you enquire or book

The forms on this site ask for your name and email address, and depending on the form, your organisation, your role, the size of your team, and a note about what you want to work on. Only the name and email are needed; the rest is yours to leave blank.

We use it to answer you and to arrange coaching. Our basis for this is our legitimate interest in responding to someone who has asked to hear from us, and — once you book — performing our contract with you.

When you join the course

Before your first session we ask you to complete a questionnaire: your goals, the real situations you need to handle, the phrases you use, and a short piece of your own material to work on. Anneli uses your answers to prepare your sessions. Nothing in it is used for anything else.

Our basis is performing our contract with you.

When you pay

Payments are handled by our bank. We see that a payment was made and who made it; we do not see or store your card details.

We keep invoices and payment records because we are required to.

When you subscribe to the Journal

Your name and email, on the basis of your consent. Every email has an unsubscribe link and we act on it.

Recorded sessions

This is the part to read.

The course is built around a before and after. We record part of your first session and part of your last one, so that in week six you can watch the two side by side. For most people this is the moment the six weeks makes sense. It is also, unavoidably, a video and audio recording of you.

• You will be told before any recording starts, and what it is for.
• Your recordings are yours. They are visible to you and to your coach. They are not shown to other participants, and they are never used in our marketing, on this website, or anywhere public unless you have separately and specifically agreed to it in writing. Agreeing to be coached is not agreeing to be advertised.
• You can ask us to delete them at any time, during the course or after it, and we will.
• Recordings are held on our coaching platform and are not used to train any artificial intelligence system.

Our basis for recording is performing the coaching contract with you, as described in our terms.

This website

This site sets no cookies. There is no Google Analytics, no advertising pixel, and no tracking of any kind. We do not know who you are until you write to us.

Two things do happen automatically, and you should know about them:

• Typefaces load from Google Fonts. That sends your IP address to Google in order to deliver the fonts. We are looking at serving them from our own domain to remove this.
• Our hosting provider keeps standard server logs, which include IP addresses, for security and to keep the site running.

Who else handles your information

We keep this list short on purpose. Your information is shared with:

• 4What Digital — builds and maintains the website and coaching platform on our behalf.
• Our cloud hosting and email provider — where the site, our email and our files are held.
• Our video platform provider — carries the live sessions and stores recordings.
• Our bank and accountants — payments and statutory records.

We do not sell your information, share it for advertising, or pass it to anyone else without telling you — unless we are legally required to.

Where your information is held

Mostly in the United Kingdom and the European Economic Area. Some of our providers are based outside the UK, so some information — including session recordings — may be processed in other countries, including the United States. Where that happens we rely on the transfer safeguards permitted under UK data protection law, and we can tell you which ones on request.

How long we keep it

Enquiries that do not lead to coaching	12 months
Client records and correspondence	6 years after our work together ends
Financial records	6 years, as required by law
Session recordings	12 months after your course ends, or sooner if you ask
Journal subscribers	Until you unsubscribe

Your rights

Under UK data protection law you can ask us to:

• show you what we hold about you
• correct it if it is wrong
• delete it
• stop or limit what we do with it
• send it to you, or to someone else, in a portable form
• stop relying on legitimate interests, by objecting

Where we rely on your consent, you can withdraw it at any time. That does not undo anything done beforehand.

Write to john@henleyconsult.com. We will respond within one month, and there is no charge.

If we get it wrong

Tell us first and we will try to put it right. You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator, at ico.org.uk or on 0303 123 1113. You do not have to come to us first.

Changes

If we change how we handle your information we will update this page and change the date at the top. If the change is significant and affects you, we will tell you directly rather than expecting you to notice.